Leaks

A District customer who experiences a leak in the customer’s private water system may apply to the District for a reduction in their water and sewer billing relating to the water consumed and sewer service incurred during the leak. A water leak shall be defined as a failure in the water system on the customer’s side of the District water meter and does not include high water usage due to neglect or misuse.

To be eligible for an adjustment the customer must satisfy the following criteria:

   a. The customer's actual metered water consumption must equal at least 150% of the customer's average consumption for the prior             two years for the same months the leak occurred.

   b. Any adjustment in a water and sewer billing shall be for no more than one billing period

   c. An adjustment in a water and sewer billing will be granted only once during a thirty-six (36) month period.

   d. Leaks must be repaired to the District's satisfaction within sixty (60) days of the customer's discovery of the leak or notification by               the District to the customer of the leak.

   e. The customer shall complete and submit a Leak Adjustment Request Form provided on the District website including the following          information:

         i. The Customer's name, utility account number, service address and billing period to be adjusted;

         ii. Facts sufficient to the District's satisfaction to establish a leak in the customer's private water system;

         iii. Facts explaining the discovery of the leak and the actions taken by the customer to repair the leak, including copies of the repair               bills from a plumber or other party who repaired the leak and/or other itemized bills for parts, materials and supplies to repair the                leak.

   f. The written request must be made within 60 days of when the leak was repaired.

Once the request is reviewed by District staff the property owner will be notified by mail whether the account qualifies for a reduction on the billing period requested or not.