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Posted on: March 30, 2020

COVID-19 Response FAQ's

COVID-19 Response FAQs

What is the District doing in response to the COVID-19 outbreak?
In order to protect the health, safety and well-being of our customers and employees, the District has closed its offices to public access. Since the District provides essential water and sewer services, District employees have been separated into two work groups to ensure no interruption of services occurs.

Will there be any interruption to water and sewer services?
Water and sewer services will continue to be provided without interruptions. District field crews will continue to operate and maintain the District’s reservoirs, water pump stations, sewer lift stations and the wastewater treatment facility, as well as be available to respond to emergencies, should they occur.

Why did the District close its offices?
Our employees’ health, safety and well-being, along with their families and our customers, is our top priority. Along with many concerned and responsive business partners, the District made the decision to close its offices to help stop the spread of COVID-19 and keep employees and customers safe from the virus.

When will the District’s offices be open again?
That is still to be determined. The District will follow State and County guidance relating to the spread of COVID-19 and reopen when it is safe and appropriate.

Will I still receive a water and sewer bill?
Yes. Water and sewer bills will continue to be sent out and the District advises customers to continue making payments to avoid falling behind.

Due to COVID-19 I can’t afford to pay my bill. What can the District do to help?
You are still required to pay your water and sewer bill, however if you are experiencing financial difficulties due to the COVID-19 pandemic, the District can work with you on a payment plan. The District cannot provide direct financial assistance or reduce the amount you owe.

What kind of payment plan will the District consider? 
The District will work with each customer on a case-by-case basis but typically has allowed short term payment plans for larger amounts owed.

Will I be shut-off if I don’t pay my bill?  
No, the District has suspended all shutoffs during the COVID-19 pandemic emergency. You are still responsible to pay your bill and if necessary, we encourage you to call and work with the District on a payment plan.

Will the District charge late fees and penalties if I don’t pay on time?
No, the District has suspended the charging of late fees and penalties during the COVID-19 pandemic emergency. You are still responsible to pay your bill and if necessary, we encourage you to call and work with the District on a payment plan.

How do I pay my bill if the District office is closed?
There are several ways to pay your bill.  You can pay on-line by credit/debit card or e-check by going to the District’s website at www.mukilteowwd.org or pay by phone by calling (425) 366-8719. You can also pay by mail or drop your check off at the District’s drop-box located at the District office (7824 Mukilteo Speedway).

I usually pay in cash. What can I do?
We encourage customers who normally pay by cash to obtain a Money Order with their account number and/or name and address in the District’s drop-box located at 7824 Mukilteo Speedway.

I need my water service disconnected or connected or I have a sewer back-up. Will the District still perform regular or emergency water and sewer services?
Yes. If you need the District to shut off or turn on your water service or if you need to report a sewer back-up, please call (425) 355-3355 and the District will respond.



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