July 19, 2021 10:24 AM
Utility Ratepayer Assistance and Preservation of Essential Services
Governor Inslee has issued Proclamation 20-23.16, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Mukilteo Water & Wastewater District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. Proclamation 20-23.16 extends the moratorium for charging late fees and shutting off water service until September 30, 2021. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements. This proclamation does not relieve customers from the obligation to pay for utility services.
We understand that our customers may be facing financial uncertainty and/or may have suffered sudden job loss due to the COVID-19 pandemic. The District is unable to forgive outstanding balances as that is considered a gift of public funds; however, we are following the Governor's proclamation and are not disconnecting customers due to delinquent accounts, and are suspending late fees until September 30, 2021. It is recommended, that if possible, customers attempt to make payments - even if it is not the full amount due - to avoid falling significantly behind. If you are unable to pay your bill, please contact us by phone or email at (425) 355-3355 or firstname.lastname@example.org. Customers are also encouraged to call 2-1-1 to find resources that may be available for utility customers.
The COVID-19 Payment Plan Request Form can be accessed under the Customer Service tab at the top of the page or by clicking the link below.